Privacy Policy

Whatever you do on this site — whether you read a review, send a support message, or simply load a page — the way A big candy casino handles your information stays the same. This policy sets out the ground rules for that handling, and it applies to everyone who visits or interacts with the website.

Scope of This Policy

This policy covers the information that A big candy casino collects through this website and explains the principles behind that collection. It applies to all visitors, whether they are actively engaged with the site or just passing through. The policy also covers information that users choose to provide, such as details sent in a support request or a contact form. Where this policy refers to "we" or "us", it means the operator of this website, and where it refers to "you", it means the person using the site.

Nothing in this policy changes the terms that govern the use of the website itself. Where those terms and this policy overlap, the more specific rule applies to the situation it covers.

Information We Collect

We collect two broad categories of information. The first is personal information that you actively give us. This may include your name, an email address, or any other details you include when you contact us through the website. We only collect this kind of information when you choose to provide it, and we use it for the purpose that prompted you to share it.

The second category is technical information that is gathered automatically as you browse. This may include your browser type, device identifiers, IP address, connection details, session time, the pages you visit, and the source that brought you to the site. This information is collected passively and is generally used to understand how the website performs and how visitors move through it.

We do not deliberately seek out sensitive categories of personal information, and we ask that you avoid including such details in any messages you send us. If you do share them, we will treat them with the same care as any other information covered by this policy.

How Collected Data Is Used

The information we collect serves a range of operational purposes. We use it to keep the website running, to respond to enquiries and support requests, and to improve the structure and content of the site. We also study engagement patterns to understand what visitors find useful and where the site can be made more effective.

Technical information helps us detect suspicious behaviour, support troubleshooting, and maintain security controls. In limited cases, we may use data to support responsible gaming functions, such as identifying misuse of promotional materials or recognising patterns that warrant cautionary communication. These uses are kept narrow and are always aimed at protecting users rather than profiling them.

We do not sell personal information to third parties. The uses described here are the full extent of how we process the data we collect, and we do not add new purposes without updating this policy.

Cookies and Storage Technologies

Like most websites, we use cookies and comparable storage technologies to make the site work properly and to understand how it is used. These technologies are grouped by function, and each group serves a distinct purpose.

Strictly necessary technologies are required for the website to function at all. They handle core operations such as session management and security, and they cannot be turned off without disabling parts of the site. Preference technologies remember choices you make, such as display settings or language selections, so that you do not have to set them again on each visit. Analytics technologies collect aggregate information about how visitors use the site, such as which pages are popular and where traffic comes from, so that we can improve the experience. Marketing technologies, if used, would track your activity across visits to deliver more relevant content, and any such use would be disclosed at the point of collection.

You can reject cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies, or delete cookies after each session. If you choose to reject cookies, some features of the website may become limited or may not work as intended. The site may still function, but your experience may be degraded in ways that are specific to the technologies you have blocked.

Sharing With Service Providers

We rely on external service providers to help run the website. These providers may include hosting companies that store the site and its data, analytics services that process usage information, customer communication tools that manage support messages, moderation services that review user content, and cybersecurity firms that help protect the site from threats.

These providers act on our behalf and are given access to information only to the extent needed to perform their specific tasks. They are expected to keep the information confidential and to use it only for the purposes we have set out. We do not authorise them to use your information for their own purposes, and we expect them to apply reasonable security measures of their own.

We may also disclose information to competent authorities or to professional advisors when necessary to satisfy legal or protective obligations. This may include responding to lawful requests from regulators, cooperating with investigations, or consulting legal counsel about matters that affect the website or its users.

International Data Transfers

The internet is a global network, and the service providers we use may store or process information in countries other than the one where you are located. When information is transferred between countries, we take steps to ensure that it continues to receive a level of protection that is consistent with this policy.

This means that wherever your information is handled, the same principles of access limitation, secure storage, and restricted use apply. We do not transfer information to countries without considering the protections available there, and we expect our providers to meet standards that are equivalent to those described in this policy.

Security Controls

We apply reasonable protective measures to safeguard the information we hold. These measures may include access limitations that restrict who can view data, secure storage systems that protect against unauthorised access, monitoring that detects unusual activity, and internal controls that govern how information is handled.

These measures are designed to protect against loss, misuse, and unauthorised access or disclosure. However, no method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information, we cannot promise absolute security, and you should be aware that any transmission of data over the internet carries some inherent risk.

User Rights and Requests

You may ask to review the information we hold about you, to correct any inaccurate details, or to request deletion where appropriate. You may also ask us to explain what information we hold and how it is being used. These rights are available to all users, and we will consider each request on its merits.

Before processing any such request, we may need to confirm your identity. This is a protective measure that ensures we do not disclose information to someone who is not entitled to it. The verification process may involve asking you to confirm details that only you would know, or to respond from the email address associated with your account.

We will respond to requests within a reasonable time. In some cases, we may need to extend this period if the request is complex or if we have received multiple requests from you. If we cannot fulfil a request, we will explain why and outline any options available to you.

Data Retention

We keep information only for as long as is reasonably necessary to fulfil the purposes described in this policy. This includes operational purposes, such as keeping the website running and responding to users; legal purposes, such as complying with obligations that apply to us; security purposes, such as investigating incidents; and reporting purposes, such as understanding how the site is used.

Once the retention period ends, the information may be deleted, anonymised, or stored in a restricted archive. Anonymised data, which can no longer be linked to you, may be kept for longer because it no longer carries the same privacy implications. Restricted archives are subject to tighter access controls than live data.

The length of the retention period depends on the type of information and the purpose for which it was collected. Technical logs may be kept for a shorter period than records of support communications, and information related to security incidents may be kept until the matter is fully resolved.

External Websites

This website may direct you to third-party resources, such as the websites of casinos we review or other external services. These sites are not controlled by A big candy casino, and this policy does not apply to them.

When you leave this website, the privacy practices of the destination site take over. We encourage you to review the privacy policy of any external site before providing it with your information. We are not responsible for the content, practices, or data handling of third-party websites.

Changes to This Policy

We may modify this policy when operational or legal developments require it. Changes may be made to reflect new features on the website, changes in the way we use information, or updates to the standards that apply to us.

The latest posted version of this policy will apply to subsequent use of the website. When we make changes, we will update the date at the top of this page, and significant changes may be highlighted in the revised text. We encourage you to review this policy periodically so that you stay informed about how we handle your information.

Contact Details

If you have questions about this policy, or if you wish to exercise any of the rights described above, you may submit your enquiry through the website's contact page or support section. Please include enough detail for us to understand your request and to verify your identity if necessary.

We will acknowledge receipt of your enquiry and respond within a reasonable time. If your request relates to a specific piece of information we hold, please identify it as clearly as you can so that we can locate it efficiently.